HTTP 500 error code 0x800700c1 when browsing the /visualtime web page

Symptom:
When browsing the /visualtime application an HTTP 500 error with the following detail is returned:

Detailed Error Information:

Module   IsapiModule
Notification   ExecuteRequestHandler
Handler   AboMapperCustom-7256
Error Code    ​​ ​​ 0x800700c1
Requested URL   http://localhost/visualtime
Physical Path   C:\Program Files (x86)\VisualTime\win32
Logon Method   Anonymous
Logon User   Anonymous


The Handler may have a different name than the one in the example above (AboMapperCustom-7256).

Note:
In order to see the error details you will need to browse the /visualtime application directly on the server using the localhost host name. Alternatively, you can turn the custom errors mode off by following the instructions provided on the Microsoft Support site: 
http//support.microsoft.com/kb/910434

Solution:
  1. Open the IIS Management Console and select the /visualtime application.
  2. Under the Features View tab, select the Handler Mappings under the IIS section.
  3. Sort the list of Handler Mappings by name.
  4. Select the handler name referenced  in the error message (in this example AboMapperCustom-7256). See the screenshot below.
  5. Right click and select Remove or press the Delete key to delete the handler.
  6. Verify the /visualtime page opens without error in the browser.



Article ID: 50, Created On: 9/30/2014, Modified: 9/30/2014